ParkGuide-Offline Support

ParkGuide-Offline is a paid iPhone app focused on offline-ready park guides, simple trip prep, and quick access to practical visitor information when you do not have a reliable connection.

Common Support Topics

• Offline park pack download or storage issues.
• Park content not appearing after download.
• Favorites, saved parks, or checklist items not behaving as expected.
• Suggestions for new parks, better offline details, or trip-planning improvements.

Before You Contact Support

• Close and reopen the app, then retry the same action.
• Check whether the issue happens on one park pack or all park packs.
• Confirm available device storage if a download appears incomplete.

Include These Details

• Device model and iOS version.
• App version.
• The park involved, if the issue is park-specific.
• What you expected to happen and what happened instead.
• Screenshots if the problem is visible on screen.

Response Target

Support requests are typically reviewed within 3 business days.

Links

Support issues: https://github.com/workyan/docs/issues
Privacy policy: ./privacy.html

Disclaimer

ParkGuide-Offline is an independent guide utility and is not affiliated with or endorsed by the U.S. National Park Service.